Privacy Policy

Last updated: June 2026

Rioz London operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Rioz London is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

• Contact details (name, address, billing address, shipping address, phone number, email address)
• Payment and transaction information
• Account information (username, password, preferences)
• Order history and shopping activity
• Communications with our customer support team
• Device information (IP address, browser type, device identifiers)
• Website usage information and analytics data

How We Collect Information

We collect personal information:

• Directly from you when you place an order, create an account, or contact us
• Automatically through cookies and similar technologies
• From Shopify and other service providers
• From marketing and advertising partners where permitted

How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Provide customer support
• Improve our website and services
• Prevent fraud and enhance security
• Send updates about orders and services
• Send marketing communications (where permitted by law)

How We Share Information

We may share your information with:

• Shopify and payment providers
• Shipping and logistics partners
• Marketing and advertising partners
• Service providers that help operate our business
• Authorities when required by law

Shopify

Our store is hosted by Shopify. Shopify processes personal information on our behalf to help provide our Services.

For more information, please review Shopify's Privacy Policy.

Cookies

We use cookies and similar technologies to:

• Keep the website functioning properly
• Remember your preferences
• Analyze website traffic
• Improve your shopping experience
• Deliver relevant advertising

You can control cookies through your browser settings.

Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

Data Security and Retention

We implement reasonable security measures to protect your information. However, no online transmission or storage method can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to fulfill legal, business, and operational requirements.

Your Rights (UK & EEA Customers)

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Request data portability
• Restrict or object to processing
• Withdraw consent where processing is based on consent

International Transfers

Your information may be processed outside the United Kingdom and European Economic Area. Where required, we use appropriate safeguards to protect transferred data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Rioz London
Email: info@riozlondon.com