Refund policy
RETURN & REFUND POLICY – RIOZ LONDON
We want you to love your purchase from Rioz London. If you're not completely satisfied, you have 30 days to return your item.
RETURNS
- Items must be returned within 30 days of delivery.
- Products must be in their original condition: unworn, unwashed, and with all original tags attached.
- To initiate a return, please email us at info@riozlondon.com with your order number and reason for return.
- Return shipping costs are the responsibility of the customer unless the return is due to our error.
REFUNDS
- Once we receive and inspect your return, we will process your refund within 5–7 business days to your original payment method.
- You will receive a confirmation email once your refund has been issued.
PLEASE NOTE
- Sale items can be exchanged but are not eligible for refunds.
- For hygiene reasons, jewelry cannot be returned.
If you have any questions, please contact us: